Frequently Asked Questions

How Do I Book?
It's easy. There are three ways to do this: 1. Register on this site and follow the booking procedure explained in our how to book section 2. Telephone our office for an application form to be posted to you 3. If you're passing - just pop in.

What Does The Weekly Rent Cover?
Everything! The weekly price covers the cost of renting of your room and using the shared facilities of the property. It also includes the internet package and all your bills so no surprises!

Do I need to buy a TV licence?
Normal TV Licensing Authority regulations apply to any TV you bring yourself. All TV's provided by the landlord include a licence. For more information on TV licensing visit: www.tvlicensing.co.uk. Please note that the landlord is not held responsible for ensuring you have a TV licence.

Do I Need To Pay Council Tax?
If you are a full time student then you will not need to pay council tax.

Can I Move In Early?
Yes you can, by prior arrangement with the Accommodation Office.

Can I Live With My Friends?
Yes we would be happy to make you a group booking. There is a facility on your application form to add the names of persons you wish to live in the same flat and/or room with. Your friends also need to have the same names on their application.

Can I Change Rooms?
If you move in and do not like the room or you have friends in another flat that you wish to live with, then we will, wherever possible, try and move you. This is subject to space being available. A £100 administration charge is applicable.

Can I Have Car Parking?
If your property has car parking facilities then you can apply for a space. There may be an additional charge. However spaces are limited and so we advise you book early!

How Do I Report A Problem?
We have on site maintenance on hand in every property. To report an issue you will need to contact Reception/Site Security.

Can I Change My Mind?
Before signing the Licence Agreement you can cancel your booking.?Once you have completed and returned your Licence Agreement you will be liable for the full term of the contract. Please refer to our Cancellation Policy.

I'm I allowed visitors?
Of course!  This is your home so you are more than welcome to invite friends. Providing your room mates don't mind, neither do we.

If I need help, where do I go?
The office is open Monday to Friday between the hours of 9am and 7pm, Saturday 10am - 6pm and Sunday 12pm - 4pm. The office staff are there to help and guide you so are always happy to discuss any concerns you may have. We also have maintenance and security available outside these hours.

I'm in a wheelchair, is there easy access for me?
Yes, absolutely. There are plenty of disabled apartments and access available for you. There is also free parking available for disabled badge holders.

How secure is the site?
There is CCTV covering all the entrances. exits and common areas throughout the site. There is always staff available 24/7 which means should you require any assistance at any time of day there will always be someone you can contact.